How Long Does It Take Comcast to Restore Service
Setup & Activation
How do I activate my account?
If you purchased your Prepaid Starter Kit in a retail store, please wait 48 hours after purchasing before attempting to activate your service at my.xfinityprepaid.com.
If you purchased your Prepaid Starter Kit online or by phone, when it arrives, please visit my.xfinityprepaid.com to activate.
Note: The service included with your Starter Kit expires 30 days from the time it is activated.
How do I connect and power up?
First, connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Wireless Gateway (modem and router in one). Make sure the connections are secure, but to avoid damaging the connectors, do not over-tighten.
Then, connect the power cord into the back of your Wireless Gateway and plug the other end into the electrical outlet. Wait until the Online light is solid for at least 1 minute on the Wireless Gateway. Use the Network Name and Password printed on the bottom (or side) of your Wireless Gateway to connect to your wireless network. Finally, activate your account at my.xfinityprepaid.com to enjoy your Xfinity Prepaid Internet service.
What if I can't access the Internet?
Please refer to the troubleshooting tips in your Starter Kit's Getting Started Guide.
If you're still having issues with your connection, there could be a network outage. Visit the Xfinity Status Center to check outage maps and get an estimated timeline for when your connection will be restored.
Xfinity Status Center
Pricing
The Starter Kit includes a Wireless Gateway, all necessary cables and an activation code for up to 30 days of included Xfinity Prepaid service. Additional service refills cost $15 for 7 days or $45 for up to 30 days. Prepaid Internet is $45 for the first 30 days, plus a one-time start-up and equipment fee of $35, making your total initial cost $80. After that, additional service refills cost $15 for 7 days or $45 for up to 30 days.
Yes. You own the Wireless Gateway, cords and cables when you purchase the Starter Kit.
How do I refill my service?
There are a few easy ways you can refill your service:
- Credit, debit, or prepaid card online at my.xfinityprepaid.com
- On the mobile app
- Buy a refill with cash at a local retailer.
For your privacy, our Customer Care representatives can no longer accept refill payments over the phone.
To keep your service active without refilling manually, you can use a credit, debit or prepaid card to set up AutoRefill online at my.xfinityprepaid.com.
Do I have to sign a long-term contract?
There are no long-term contracts with Xfinity Prepaid Service. And we don't require a credit check or ask for a Social Security number. Xfinity Prepaid Service is subject to the Terms and Conditions included in your Starter Kit and available on this website.
Do I need to have a credit card?
You can purchase your Xfinity Prepaid Internet Starter Kit online using credit, debit and prepaid cards. You can also purchase a Starter Kit and refills at a local retail location using cash.
Technical
You will need to provide a WiFi enabled device such as a computer, smart phone or tablet. The Internet Prepaid Starter Kit includes a Wireless Gateway (modem and router in one), coax cable, Ethernet cable and power cord. To establish a direct connection, rather than using WiFi, use the Ethernet cable to get a wired connection.
Can I use my existing Wireless Gateway?
No, Xfinity Prepaid Internet service can only be accessed through the Wireless Gateway included in your Starter Kit. The Xfinity Wireless Gateway included in the Prepaid Instant TV kit can still be used if you subscribe to Xfinity non-Prepaid Internet service by contacting Comcast.
What type of Internet speed will I get?
Xfinity Prepaid Internet service offers up to 50 Mbps of download speed and up to 5 Mbps of upload speed. Actual speeds may vary and are not guaranteed.
How can I improve my WiFi network performance?
As of March 2021, your Xfinity Prepaid Internet service now provides up to 50 Mbps of download speed and up to 5 Mbps of upload speed. To enjoy this recent speed update, you must restart your modem. You can restart your modem manually by unplugging the power cable, waiting one minute, and plugging the power cable back in.
You can check your Internet speed with a free service from Xfinity to see how long it should take you to download and upload data. To get started, visit Speed Test from Xfinity.
Internet performance may slow if congestion or interference is particularly high in your neighborhood, or your device has too many applications running. Learn more.
If you are having performance issues, visit the Xfinity Status Center to troubleshoot your modem online or check for local outages.
What if I can't access the Internet?
Please refer to the troubleshooting tips in your Starter Kit's Getting Started Guide.
If you're still having issues with your connection, there could be a network outage. Visit the Xfinity Status Center to check outage maps and get an estimated timeline for when your connection will be restored.
Xfinity Status Center
How Long Does It Take Comcast to Restore Service
Source: https://www.xfinityprepaid.com/support/prepaid-internet
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